Handling Conflict with Teamwork in Mind

August 20, 2024

Course description

Do you find yourself surprised by conflict? Are you unsure how to handle it and protect your team when it arises? This webinar will take you through several leadership tools to utilize when teamwork breaks down because of unresolved conflict. This interactive hour will create discussion around how to use the issues at hand to drive the team forward and how to use the Concerned, Uncomfortable, Safety (CUS) tool to redirect the team toward problem solving.

Learning objectives

At the conclusion of this learning activity, participants will be able to:

  • Identify common types of conflict within healthcare settings
  • Identify at least two techniques to encourage and include all voices on the team 
  • Summarize the “CUS” tool to approach conflict

Target audience

Physician and clinician policyholders

Disclosure

There are no relevant financial relationships with ACCME-defined commercial interests for anyone who was in control of the content of this activity.

CME information

ISMS logo This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

The Illinois State Medical Society designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Illinois Nurse Practice Act rules deem CME credit provided by approved sponsors as acceptable to fulfill nursing continuing education requirements for licensure. Nurses may claim one contact hour per unit of CME in the state of Illinois.

Additional information

Estimated time for completion: 
1 hour
Disclaimer: 

The recommendations contained in this resource are not intended to define conduct that is appropriate in every case, should not be considered as establishing any standard of care, and do not constitute legal advice. Physicians, clinicians and healthcare providers should take care to ensure that all care rendered reflects the best clinical judgment and complies with the laws and regulations of the state or location at which the care was provided.

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credits™

    This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

    The Illinois State Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 1.00 Discount Credit
  • 1.00 Participation Credit
Course opens: 
05/30/2024
Course expires: 
09/03/2024
Event starts: 
08/20/2024 - 12:00pm
Event ends: 
08/20/2024 - 1:00pm
Add to calendar: 
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Jan Brauer, BSN, MA

Jan Brauer, BSN, MAJan Brauer, BSN, MA, believes that we all have a unique perspective and an important voice to contribute to the team. She is a nationally recognized inspirational speaker who enjoys developing leaders. Jan says the "why" of her work is caring for people: the patients and the team who cares for them. She inspires and engages teams and teaches leadership and collaboration techniques as well as how to address team conflict. She has become a leader in patient-centered teamwork to ensure that healthcare teams are working collaboratively to provide safe, quality care. Jan speaks from her first-hand knowledge as a clinical educator with 35 years’ experience as a labor and delivery nurse. She has been a TeamSTEPPS Master Trainer since 2010. She has also been an annual speaker for the American Hospital Association’s Team Training National Conference since 2013. Audiences love Jan's sense of humor and feel empowered by her encouraging and energetic approach to sharing the core elements of teamwork with practical tools necessary for building successful teams.

Available Credit

  • 1.00 AMA PRA Category 1 Credits™

    This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

    The Illinois State Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 1.00 Discount Credit
  • 1.00 Participation Credit
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Employed by a policyholder, but don't have an ISMIE web account? You can still register for the webinar here.