female doctor wearing face mask consulting elderly patient at meeting in hospital

Addressing Difficult Situations

Course description

As a healthcare professional, you’ve undoubtedly navigated many potentially tricky situations. While the specifics of these scenarios will depend on your own practice setting and the types of care you provide, one fact remains: it’s essential to be prepared to navigate complex situations of various types.

In this course, we’ll be looking at three areas of medical practice that are key to patient safety, but also have the potential to be difficult if approached without preparation: 

  • Informed consent and refusal
  • Dealing with difficult or disruptive patients
  • Caring for minors

Being aware of the key risk management considerations involved in each of these scenarios, as well as the strategies for mitigating these risks, should go a long way toward helping you address these potentially difficult situations.

Learning objectives

At the conclusion of this educational activity, participants will be able to:

  • Identify the key elements of risk that may exist when engaging in complex interactions involving informed consent, disruptive behavior and the provision of care to minors
  • Describe the risk management strategies that can help physicians and clinicians navigate the areas of informed consent, disruptive behavior and the provision of care to minors
  • Recognize these risk management principles and how they could be applied in everyday practice

Target audience

Physician and clinician policyholders

Disclosure

There are no relevant financial relationships with ACCME-defined commercial interests for anyone who was in control of the content of this activity.

CME Information

ISMS logo This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

The Illinois State Medical Society designates this internet activity for a maximum of 1.00 AMA PRA Category 1 Credits. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Illinois Nurse Practice Act rules deem CME credit provided by approved sponsors as acceptable to fulfill nursing continuing education requirements for licensure. Nurses may claim one contact hour per unit of CME in the state of Illinois.

MOC information

American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC)Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1 Medical Knowledge MOC points and patient safety MOC credit in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Additional information

Estimated time for completion: 
1 hour
Disclaimer: 

The recommendations contained in this resource are not intended to define conduct that is appropriate in every case, should not be considered as establishing any standard of care, and do not constitute legal advice. Physicians, clinicians and healthcare providers should take care to ensure that all care rendered reflects the best clinical judgment and complies with the laws and regulations of the state or location at which the care was provided.

Course summary
Available credit: 
  • 1.00 ABIM-MOC Credit

    Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.00 MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

  • 1.00 AMA PRA Category 1 Credits™

    This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

    The Illinois State Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 1.00 Discount Credit
  • 1.00 Participation Credit
Course opens: 
01/01/2022
Course expires: 
12/31/2024
Rating: 
5

Available Credit

  • 1.00 ABIM-MOC Credit

    Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.00 MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

  • 1.00 AMA PRA Category 1 Credits™

    This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

    The Illinois State Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 1.00 Discount Credit
  • 1.00 Participation Credit
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