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ForwardNavigating Negative Online Reviews
Pricing
ISMS members: Free
Non-ISMS members: $75.00
Course Description
Negative online reviews can significantly impact physicians by affecting their professional reputation, patient trust, and practice growth. In today’s digital world, potential patients often rely on online reviews when selecting healthcare providers. A series of poor reviews can deter prospective patients, leading to a decline in appointments and revenue. Physicians may not know how to effectively respond to a negative online review in a way that can neutralize the comments while displaying empathy and providing additional context for issues raised in the review. Physicians also need to be aware of legal limitations in responding to reviews, and how to combat abusive or defamatory comments.
The Illinois State Medical Society invites you to join attorneys William Cadigan, JD; Michael Pelagalli, JD; and Daniel Powell, JD for a program will provide physicians with effective strategies for responding to negative online reviews, focusing on maintaining professionalism, patient privacy and reputation management.
Learning Objectives
At the conclusion of this learning activity, participants will be able to:
- Describe valuable information on how to guard against, defend, and possibly even remove false or misleading online reviews;
- Recognize how to develop and implement policies and procedures that might help head off an online reputational attack before it occurs; and
- Identify an overview of legal remedies and best practices for physicians and medical practices when they are targeted in a negative, false, or defamatory online incident.
Target Audience
ISMS members and their staffs
Disclosure
There are no relevant financial relationships with ACCME-defined commercial interests for anyone who was in control of the content of this activity.
CME information
The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.
The Illinois State Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Illinois Nurse Practice Act rules deem CME credit provided by approved sponsors as acceptable to fulfill nursing continuing education requirements for licensure. Nurses may claim one contact hour per unit of CME in the state of Illinois.
Additional information
The recommendations contained in this resource are not intended to define conduct that is appropriate in every case, should not be considered as establishing any standard of care, and do not constitute legal advice. Physicians, clinicians and healthcare providers should take care to ensure that all care rendered reflects the best clinical judgment and complies with the laws and regulations of the state or location at which the care was provided.
William Cadigan, JD
William Cadigan, JD is principal in the Law Office of William J. Cadigan, P.C. with offices in Winnetka and Chicago, Illinois. Mr. Cadigan also serves as a consultant to the Washington D.C. office of the national law firm of Akin, Gump, Strauss, Hauer & Feld L.L.P. In his practice, Mr. Cadigan represents businesses, healthcare providers and tax-exempt organizations in corporate, transactional and regulatory matters.
Daniel Powell, JD
Daniel Powell, JD is a seasoned litigator with a stellar track record of victories as both a trial attorney and an innovative online problem solver who has emerged as an established leader in the Internet Defamation field. Because he understands that each client and each issue is unique, Mr. Powell takes great care and pride in developing and implementing an individually tailored plan of action for every one of his representative matters.
Michael Pelagalli, JD
Michael Pelagalli, JD understands that time is of the essence when the reputation an individual or business has tirelessly built and worked to earn is attacked. Based on his years of experience as an attorney, he has witnessed firsthand the significant tangible and intangible impact even one defamatory statement can have on an individual or business’s good name.
Available Credit
- 1.00 AMA PRA Category 1 Credits™
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.
The Illinois State Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 1.00 Participation Credit